Terms & Conditions

The Tour

FIT TOKYO offers private 3-hour walking tours of Tokyo neighbourhoods (Shibuya, Shinjuku, Harajuku, Asakusa, Ginza, Akihabara, and custom areas) led by a local guide. Tours are conducted in English.

The tour covers approximately 3 hours on foot. Please wear comfortable walking shoes. No special fitness level is required.

Booking & Payment

Full payment is required at the time of booking. All prices are in USD. Payment is processed securely by Stripe.

Your booking is confirmed once payment is completed. Meeting point details will be sent to your provided contact information within 24 hours.

Cancellation & Refunds

• 24 hours or more before the tour — Full refund, no questions asked.
• Less than 24 hours before — No refund.
• No-show — No refund.
• Cancelled by us (weather, guide unavailability, or other) — Full refund or free reschedule, your choice.

Refunds are processed to the original payment method within 5–10 business days.

Weather

Tours run rain or shine for light weather. In cases of severe weather (typhoon, heavy storm), we will cancel and offer a full refund or free reschedule. The decision is made by the guide by 8 AM on the day of the tour.

Meeting Point

The exact meeting location will be confirmed after your booking via your provided contact information (email or WhatsApp). Please ensure your contact details are correct at time of booking.

Photos & Social Media

Your guide may take photos during the tour as part of the experience. These may be posted on our Instagram @fit_tokyo_official.

If you prefer not to appear in any photos shared publicly, please let your guide know at the start of the tour.

Liability

Participation is at your own risk. FIT TOKYO and its guides are not responsible for loss, theft, injury, or damage to personal belongings during the tour.

Transport to and from the meeting point is not included. If a taxi is taken during the tour, the fare is the guest's responsibility and payable directly to the driver.

By booking, you confirm that you are in suitable physical condition to participate in a 3-hour walking tour.

Contact

Questions? Reach us on Instagram @fit_tokyo_official.